Job Description
Earn valuable college credit while gaining hands-on experience in a dynamic tech environment! Innovate Denver Solutions offers a paid weekend internship for ambitious students passionate about IT support and customer service. This flexible role is perfect for those balancing academic commitments with professional growth. You'll work alongside industry experts in a collaborative setting, with opportunities to build technical skills and network with professionals. This internship is designed to complement your studies while providing real-world exposure to enterprise IT operations.
Responsibilities
- Provide weekend technical support to clients via phone, chat, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions using ticketing systems
- Collaborate with cross-functional teams on IT projects
- Conduct system audits and performance optimization tasks
- Train end-users on new technologies and best practices
- Assist with network security monitoring and incident response
Qualifications
- Currently enrolled in a college/university program (IT, Computer Science, or related field)
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Strong problem-solving and customer service skills
- Ability to work independently and manage time effectively
- Available to work Saturdays and Sundays (8am-5pm)
- Valid driver's license and reliable transportation
- Excellent written and verbal communication skills
- Previous customer service or technical support experience preferred