Job Description
Are you ready to launch your career in the tech industry?
TechNova Systems is seeking a driven and detail-oriented Entry-Level Technical Support Intern to join our dynamic team in Kansas City. We believe in nurturing talent and providing a platform for students to excel in a real-world environment.
As an intern, you will work closely with our senior engineering team to resolve client issues, assist in system maintenance, and learn the ropes of modern IT infrastructure. This is a fantastic opportunity for students to gain hands-on experience in a fast-paced, collaborative setting.
Responsibilities
- Client Support: Assist users with technical issues via email and phone, ensuring high satisfaction ratings.
- System Monitoring: Monitor system performance and report potential bugs or anomalies to the senior team.
- Documentation: Maintain accurate records of technical issues and resolutions in our ticketing system.
- Hardware/Software: Assist in the installation, configuration, and troubleshooting of office hardware and software.
- Learning: Participate in daily stand-ups and training sessions to improve technical knowledge.
Qualifications
- Education: Currently enrolled in a Bachelor’s or Associate’s degree program in Computer Science, Information Technology, or a related field.
- Skills: Basic understanding of Windows, macOS, and networking concepts.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Ability to troubleshoot issues logically and efficiently.
- Availability: Must be available to work 20-30 hours per week during the semester.