Job Description
Are you a tech-savvy student ready to jumpstart your career? Detroit Innovate Labs offers an immediate hire internship in our dynamic tech support department. Gain hands-on experience with enterprise systems while working alongside industry experts in Detroit's thriving tech hub. This flexible role welcomes students seeking real-world experience and offers mentorship opportunities to grow your professional network.
Join our mission to power Detroit's digital transformation through innovative solutions. Perfect for candidates balancing coursework with career growth!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist in deploying and configuring IT infrastructure
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on system upgrades
- Monitor network performance and security protocols
- Train staff on new software implementations
- Participate in cross-departmental tech projects
Qualifications
- Currently enrolled in IT/Computer Science program (students welcome)
- Basic understanding of Windows/macOS/Linux systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work flexible hours around class schedule
- CompTIA A+ or similar certification preferred
- Local Detroit residency required for on-site support