Job Description
Are you a driven student ready to launch your career? TechNova Solutions is excited to offer a Paid IT Support Internship in El Paso, Texas. This is a unique opportunity to earn college credit while working alongside industry experts in a fast-paced technology environment.
As an IT Support Intern, you will play a crucial role in maintaining our IT infrastructure and supporting our diverse client base. We are looking for individuals who are eager to learn, possess a strong analytical mindset, and are ready to make an impact immediately.
Responsibilities
- Hardware & Software Support: Troubleshoot and resolve hardware and software issues for employees and clients, including laptops, printers, and operating systems.
- Network Administration: Assist with basic network configuration, monitoring, and troubleshooting to ensure seamless connectivity.
- Help Desk Operations: Manage incoming support tickets, document solutions, and provide timely assistance via our ticketing system.
- System Maintenance: Participate in regular system updates, patch management, and security audits to protect company data.
- Documentation: Maintain accurate records of technical issues and resolutions to improve future support processes.
Qualifications
- Education: Currently enrolled in an Associate’s or Bachelor’s degree program in Information Technology, Computer Science, or a related field.
- Experience: Basic understanding of computer hardware, operating systems (Windows/Linux), and networking concepts.
- Skills: Familiarity with remote desktop tools and ticketing systems (e.g., Zendesk, Jira) is a plus.
- Soft Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Availability: Ability to work at least 15-20 hours per week, including some flexibility for evening or weekend shifts if required.