Job Description
Launch your tech career with TechForward Solutions' part-time IT Support Internship in Detroit! Gain hands-on experience in a dynamic environment while earning college credit. This role offers flexible hours perfect for students seeking real-world exposure in system administration, user support, and cybersecurity fundamentals.
Our internship program bridges classroom learning with industry application, providing mentorship from senior engineers and exposure to cutting-edge infrastructure. You'll work on live projects supporting 500+ employees while developing critical problem-solving skills in a collaborative setting.
Responsibilities
- Provide tier-1 technical support for hardware/software issues via ticket system and in-person requests
- Assist with network maintenance, including cable management and device configuration
- Document IT procedures and create knowledge base articles for internal use
- Participate in cybersecurity awareness campaigns and system audits
- Support AV setups for meetings and virtual events across campus
- Collaborate with cross-functional teams on digital transformation projects
- Track performance metrics using IT service management tools
Qualifications
- Currently pursuing Associate's or Bachelor's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems and network fundamentals
- Strong troubleshooting skills with ability to diagnose hardware/software issues
- Excellent communication and customer service abilities
- Ability to work independently and prioritize tasks in a fast-paced environment
- Familiarity with IT service desk tools (ServiceNow, Jira) preferred
- Must be eligible for academic credit through your institution
- Valid driver's license (occasional off-site support required)