Job Description
Launch your career with Nexus Global Solutions' paid night shift internship! We're seeking motivated students to join our dynamic tech support team in Fort Worth. This hands-on role offers flexible scheduling, mentorship from industry professionals, and real-world experience while you earn competitive compensation. Perfect for students balancing coursework with professional growth, our overnight shifts provide a unique opportunity to develop technical skills in a collaborative environment. Join us and turn your academic knowledge into practical expertise!
Responsibilities
- Provide remote technical support to enterprise clients during overnight hours
- Troubleshoot hardware/software issues via phone, chat, and remote access
- Document incident reports using ticketing systems (ServiceNow/Jira)
- Collaborate with global teams to resolve complex technical challenges
- Conduct system maintenance and updates during off-peak hours
- Create knowledge base articles for recurring issues
- Participate in cross-departmental training sessions
Qualifications
- Currently enrolled in accredited college/university program
- Basic knowledge of Windows/macOS/Linux operating systems
- Strong problem-solving and communication skills
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Customer service experience preferred (part-time/volunteer acceptable)
- Proficient with Microsoft Office suite
- Valid driver's license and reliable transportation