Job Description
Are you a driven student looking to kickstart your career in a flexible, high-growth environment? Apex Digital Solutions is seeking a Night Shift Intern to join our dynamic Customer Support team in Albuquerque, New Mexico.
As a leading provider of cloud-based enterprise software, we value fresh perspectives and academic ambition. This role offers the perfect blend of hands-on technical experience and client interaction, all while allowing you to maintain your study schedule. If you thrive in a fast-paced setting and want to gain real-world experience without sacrificing your daytime classes, we want to hear from you.
Why Join Us?
- Flexible Scheduling: Designed for students—work nights, study days.
- Tuition Assistance: We support your educational journey.
- Modern Tech Stack: Work with cutting-edge tools and technologies.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to clients during evening hours.
- Analyze and resolve incoming support tickets and customer inquiries efficiently and accurately.
- Collaborate with senior engineers to document technical issues and create solutions for the knowledge base.
- Assist in maintaining the accuracy and organization of internal databases and ticketing systems.
- Participate in daily stand-ups and weekly training sessions to enhance your technical skills and product knowledge.
- Identify patterns in customer feedback and suggest improvements to the product team.
Qualifications
- Currently enrolled in a Bachelor’s or Associate’s degree program in Computer Science, Information Technology, Business, or a related field.
- Willingness and ability to work the night shift (e.g., 6:00 PM – 2:00 AM).
- Strong written and verbal communication skills with a customer-first mindset.
- Familiarity with basic IT concepts, operating systems (Windows/Mac), and software applications.
- Self-motivated with a proactive approach to problem-solving and time management.
- Basic knowledge of HTML/CSS or database management is a plus but not required.