Job Description
Join our dynamic team as a Night Shift Tech Support Intern and gain hands-on experience in cutting-edge IT operations. This immersive internship offers flexible start dates (June-September) and is designed for students pursuing careers in technology. Work in a collaborative environment supporting enterprise systems while developing critical troubleshooting skills. Perfect for night owls seeking real-world experience with competitive compensation and growth opportunities.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues during night shifts
- Monitor system performance and document incident reports using ticketing systems
- Collaborate with global teams to resolve escalated technical challenges
- Install, configure, and test new IT infrastructure components
- Participate in after-hours system upgrades and maintenance windows
- Create user documentation and knowledge base articles
- Shadow senior engineers on complex network troubleshooting
Qualifications
- Currently enrolled in Computer Science, IT, or related program (Sophomore+ standing)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Excellent problem-solving skills with attention to detail
- Ability to work independently during night shift hours (11 PM - 7 AM)
- Strong written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Available for 20-30 hours/week during night shifts