Job Description
Join Oklahoma City Tech Hub's dynamic night team as an IT Support Intern! This hands-on role offers students the chance to gain real-world experience in enterprise IT infrastructure while supporting our 24/7 operations. You'll work alongside seasoned professionals in a collaborative environment designed to accelerate your career growth. Students are strongly encouraged to apply!
Why Night Shift? Enjoy flexible daytime schedules, premium pay rates, and focused mentorship opportunities. Perfect for balancing academics with professional development.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues during night operations
- Monitor and maintain server infrastructure using monitoring tools like Nagios and SolarWinds
- Document incident reports, resolutions, and standard operating procedures
- Collaborate with cross-functional teams to implement system updates and patches
- Assist in cybersecurity protocols including vulnerability scanning and access management
- Support user onboarding and offboarding processes
- Participate in nightly system health checks and performance optimization
Qualifications
- Currently enrolled in an IT, Computer Science, or related degree program
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Strong problem-solving abilities and customer service orientation
- Ability to work independently and prioritize tasks during night shifts
- Familiarity with helpdesk ticketing systems (ServiceNow/Jira preferred)
- CompTIA A+ or similar certification is a plus
- Must have reliable transportation for night shift hours
- Must pass background check and drug screening