Job Description
Join TechSprint Innovations as a Night Shift IT Support Intern and launch your tech career in Kansas City's vibrant startup ecosystem. This paid internship offers hands-on experience in enterprise-level IT operations while working alongside industry experts during high-impact night shifts. Gain exposure to cutting-edge infrastructure, cybersecurity protocols, and remote troubleshooting techniques. Perfect for students pursuing Computer Science or Information Technology degrees seeking practical experience in a dynamic environment. Our collaborative culture and mentorship programs ensure you develop both technical and professional skills to stand out in the competitive tech landscape.
Responsibilities
- Provide remote technical support to enterprise clients during night hours via phone, chat, and ticketing systems
- Monitor and maintain server infrastructure, network security, and cloud services
- Troubleshoot hardware/software issues including Windows/Linux systems and cloud platforms
- Document incident reports, knowledge base articles, and system configurations
- Collaborate with cross-functional teams on system updates and cybersecurity protocols
- Participate in 24/7 on-call rotation for critical system escalations
- Assist with user access management and compliance audits
Qualifications
- Currently pursuing Bachelor's degree in Computer Science, IT, or related field
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows/Linux operating systems and command-line interfaces
- Strong problem-solving skills and ability to work independently
- Excellent written and verbal communication skills
- Ability to work flexible night shift schedule (11 PM - 7 AM)
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow, Jira) a plus