Job Description
Join TechNova Solutions' dynamic IT team as a Night Shift Support Intern! This hands-on role offers unparalleled exposure to enterprise infrastructure while maintaining flexible hours perfect for students. Work alongside seasoned professionals in our Atlanta headquarters, gaining real-world experience with cutting-edge systems. This summer/fall internship includes mentorship programs, networking events, and potential for full-time conversion. Embrace the unique opportunity to develop technical skills during off-peak hours while supporting our 24/7 operations.
Responsibilities
- Provide Tier 1-2 technical support for internal systems and user inquiries during night shift hours
- Monitor and maintain network infrastructure, servers, and cloud services
- Document incident reports and troubleshooting procedures using ticketing systems
- Collaborate with global IT teams on system updates and security protocols
- Assist with hardware/software deployments and asset management
- Participate in after-hours maintenance windows and system upgrades
- Contribute to knowledge base articles and process improvements
Qualifications
- Currently pursuing a Bachelor's degree in Computer Science, IT, or related field
- Basic knowledge of Windows/Linux operating systems and networking concepts
- Experience with helpdesk tools (ServiceNow, Jira, or similar) preferred
- Strong problem-solving skills and ability to work independently
- Excellent written and verbal communication skills
- Available for night shift (10 PM - 6 AM) and flexible weekend hours
- Valid driver's license and reliable transportation for on-site requirements
- CompTIA A+ or similar certification a plus