Job Description
Join TechNova Solutions' dynamic night team as an IT Support Intern! This hands-on role offers unparalleled exposure to enterprise systems while Miami's vibrant nightlife unfolds outside. Perfect for students seeking real-world experience in a 24/7 tech environment. Gain mentorship from industry veterans while supporting critical infrastructure for Fortune 500 clients. Limited positions available for Summer/Fall 2023 start.
Responsibilities
- Provide Tier 1-2 technical support via phone, chat, and remote desktop
- Deploy and configure hardware/software across 500+ endpoints
- Monitor network security tools and escalate critical incidents
- Document SOPs and knowledge base articles
- Collaborate with global teams during cross-continental handoffs
- Participate in weekend on-call rotations (1x/month)
Qualifications
- Currently pursuing Computer Science or related degree (Sophomore/Junior)
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows/Linux command line environments
- Experience with Active Directory and Azure AD
- Ability to troubleshoot network connectivity issues
- Strong written communication skills for documentation
- Flexibility to work 11 PM - 7 AM schedule