Job Description
Join TechNova Solutions' elite night shift internship program and launch your career in Atlanta's thriving tech scene! As a paid IT Support Intern, you'll gain hands-on experience with cutting-edge infrastructure while working alongside industry experts in our dynamic 24/7 operations center. This immersive role offers flexible scheduling, mentorship from senior engineers, and direct exposure to enterprise-level systems. Perfect for night owls seeking real-world experience without sacrificing academic commitments.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues during night shifts
- Monitor system performance and troubleshoot network/server anomalies
- Document incident reports and maintain knowledge base articles
- Collaborate with global teams on system updates and security patches
- Assist with user account management and access provisioning
- Participate in after-hours system maintenance and deployments
- Conduct periodic system health checks and preventative maintenance
Qualifications
- Currently pursuing Bachelor's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems and networking
- Strong problem-solving skills with attention to detail
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Valid driver's license for potential after-hours site visits