Job Description
Join TechNova Solutions' dynamic night team as an IT Support Intern and gain hands-on experience in enterprise infrastructure while earning college credit. This immersive opportunity blends technical troubleshooting with real-world problem-solving in a 24/7 environment. Ideal for ambitious students seeking to build their resume in cybersecurity, network administration, or systems engineering. Enjoy flexible scheduling, mentorship from industry experts, and exposure to cutting-edge technologies. Apply today to transform your academic knowledge into practical skills!
Responsibilities
- Monitor and maintain network infrastructure, servers, and cloud systems during night shifts
- Provide Tier 1/2 technical support to remote and on-site employees via ticketing systems
- Perform system backups, security audits, and vulnerability assessments
- Document technical procedures, incident reports, and knowledge base articles
- Collaborate with cross-functional teams on system upgrades and maintenance windows
- Troubleshoot hardware/software issues using diagnostic tools and remote access
- Assist with disaster recovery testing and incident response protocols
Qualifications
- Currently pursuing a Bachelor's degree in IT, Cybersecurity, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Experience with helpdesk tools (e.g., ServiceNow, Jira) or similar platforms
- Strong analytical skills and ability to work independently in a night shift environment
- Excellent written and verbal communication skills for technical documentation
- Availability to work 20-30 hours/week on a rotating night schedule (11 PM - 7 AM)
- Must be eligible for college credit through your academic institution