Job Description
Join TechSolutions Inc. as a Night Shift IT Support Intern and launch your career in technology! This paid internship offers hands-on experience in enterprise IT environments while accommodating your academic schedule. Perfect for students seeking practical experience in a dynamic, 24/7 operations center. You'll gain exposure to network administration, cybersecurity protocols, and system troubleshooting under the guidance of industry professionals. Benefits include: competitive pay, flexible scheduling for students, mentorship opportunities, and potential for full-time conversion.
Responsibilities
- Provide Tier 1-2 technical support for enterprise systems during night shift hours
- Monitor network infrastructure and respond to alerts in real-time
- Troubleshoot hardware/software issues including Windows/Linux environments
- Document incidents, resolutions, and maintenance activities in ITSM tools
- Collaborate with day-shift teams on cross-functional projects
- Assist with cybersecurity monitoring and incident response protocols
- Participate in system patching and scheduled maintenance windows
Qualifications
- Currently enrolled in IT, Computer Science, or related program
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows/Linux operating systems
- Strong problem-solving and analytical skills
- Ability to work independently during night shift hours
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Must be available to work 20-30 hours/week on night shift schedule