Job Description
Are you a driven student looking to bridge the gap between academic theory and professional practice? Apex Tech Solutions is seeking a dedicated Night Shift IT Support Intern to join our dynamic team in Atlanta, Georgia. This is a unique opportunity to work flexible evening hours while earning college credit and building a robust resume in the tech industry. We pride ourselves on a culture of innovation and mentorship, ensuring our interns receive hands-on experience with cutting-edge infrastructure and real-world challenges.
Why Join Us?
- Earn valuable College Credits while gaining professional experience.
- Flexible Night Shift schedule perfect for balancing studies.
- Exposure to enterprise-level networking and cybersecurity protocols.
- Opportunity for full-time conversion upon graduation.
Responsibilities
- Provide Tier 1 technical support to internal employees during night operations, troubleshooting hardware, software, and network connectivity issues.
- Monitor system performance and respond to alerts to ensure 24/7 operational stability and uptime.
- Document all technical incidents, resolutions, and system changes in our ticketing system (ServiceNow/Jira).
- Assist in the setup and configuration of workstations for new hires and departmental relocations.
- Collaborate with the on-site team during shift handovers to ensure continuity of service.
- Participate in weekly team meetings and training sessions to enhance technical knowledge.
Qualifications
- Currently enrolled in a Bachelor’s or Associate’s degree program in Computer Science, Information Technology, or a related field.
- Must be eligible to receive college credit for the internship program.
- Basic understanding of Windows, macOS, and mobile operating systems.
- Strong problem-solving skills and attention to detail.
- Ability to work rotating night shifts (e.g., 6:00 PM to 2:00 AM).
- Excellent written and verbal communication skills.