Job Description
Join our dynamic IT team as a Night Shift Support Intern and gain hands-on experience in enterprise-level technology operations. This paid internship offers unparalleled exposure to real-world IT infrastructure, cybersecurity protocols, and client support systems. Work alongside seasoned professionals in a 24/7 environment while developing critical technical skills. Perfect for students pursuing degrees in Computer Science, Information Technology, or related fields.
What We Offer:
- Competitive hourly pay ($18.50)
- Full-time internship schedule (40 hours/week)
- Mentorship from senior IT engineers
- Exposure to cutting-edge technology stack
- Potential for full-time conversion
Responsibilities
- Provide Tier 1 technical support to remote users during night hours
- Monitor network systems for security alerts and performance issues
- Document incident tickets and resolution procedures
- Assist with hardware/software installations and updates
- Collaborate with day-shift teams for seamless handovers
- Participate in disaster recovery simulations
- Learn and implement cybersecurity best practices
Qualifications
- Currently enrolled in Computer Science, IT, or related program
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently in a night shift environment
- CompTIA A+ or similar certification preferred
- Valid driver's license (occasional site visits required)