Job Description
Join TechNova Solutions' dynamic night shift team as an IT Support Intern! This hands-on opportunity is perfect for students seeking real-world experience in enterprise technology infrastructure. Work alongside industry professionals in our Portland headquarters, maintaining critical systems while developing troubleshooting expertise. Flexible scheduling accommodates academic calendars, and we provide comprehensive training on cutting-edge tools. Gain invaluable resume-building experience with 24/7 operational environments while contributing to our innovative tech ecosystem.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues during night shift operations
- Monitor and maintain network systems, servers, and cloud infrastructure
- Document incident tickets and resolution procedures using ServiceNow
- Collaborate with day-shift teams on system updates and maintenance windows
- Conduct hardware installations, configurations, and preventative maintenance
- Assist with cybersecurity protocols and access management
- Participate in cross-departmental IT projects
Qualifications
- Currently enrolled in Computer Science, IT, or related program (students welcome)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently during night shift hours
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license (occasional equipment transport)