Job Description
Are you a tech-savvy student looking to launch your career in a dynamic environment? SecureNet Solutions is seeking a dedicated Night Shift IT Support Intern to join our growing team in San Antonio, Texas.
As an intern, you will gain hands-on experience supporting our clients during our peak operational hours. We value fresh perspectives and offer a unique opportunity to work in a low-stress, quiet environment while building a robust technical portfolio.
Why Join Us?
We provide mentorship from industry experts, flexible hours for students, and a competitive hourly wage. Experience the benefits of the night shift in a fast-paced tech hub.
Responsibilities
- Monitor and respond to incoming helpdesk tickets via Zendesk and email in a timely manner.
- Provide first-level technical support for hardware, software, and network issues.
- Assist senior technicians with escalated troubleshooting and server maintenance.
- Document all technical issues and resolutions in our internal knowledge base.
- Perform routine system updates, patch management, and asset inventory checks.
- Collaborate with the support team to ensure 24/7 operational continuity.
- Conduct user training sessions on basic software applications.
Qualifications
- Currently pursuing a degree in Computer Science, Information Technology, or a related field.
- Basic understanding of Windows operating systems and the Microsoft Office Suite.
- Familiarity with Linux environments is a plus but not required.
- Excellent written and verbal communication skills with a focus on customer service.
- Must be available to work the Night Shift (6:00 PM - 2:00 AM).
- Reliable transportation and valid driver's license.
- Self-motivated with a strong desire to learn new technologies.