Job Description
Join our dynamic team as a Night Shift IT Support Intern and gain hands-on experience in a 24/7 tech environment. This role offers flexible scheduling perfect for students, with opportunities to troubleshoot systems, implement security protocols, and collaborate with cross-functional teams. Work alongside industry experts while building your resume with real-world technical skills in a supportive, growth-oriented atmosphere.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues during night shift hours
- Monitor network systems, servers, and security infrastructure for anomalies
- Document technical procedures and create knowledge base articles
- Assist in deploying software updates and system patches
- Collaborate with day-shift teams for seamless handover of critical tasks
- Participate in IT projects focusing on automation and process improvement
- Ensure compliance with data security protocols and company policies
Qualifications
- Currently enrolled in an accredited IT, Computer Science, or related degree program
- Basic knowledge of Windows/Linux operating systems and networking concepts
- Strong problem-solving skills with ability to troubleshoot under pressure
- Excellent written and verbal communication skills
- Availability to work 4-5 night shifts per week (10 PM - 6 AM)
- Basic familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- CompTIA A+ or similar certification preferred (students in progress welcome)