Job Description
Apex Data Systems is seeking a dedicated Night Shift IT Support Intern to join our dynamic team in Sacramento, CA. This is a fantastic opportunity for students or recent graduates looking to gain hands-on experience in a high-paced environment while enjoying the flexibility of night shifts. We are actively looking for candidates interested in a Summer or Fall start who are ready to contribute to our 24/7 operational excellence.
We offer a collaborative culture, mentorship opportunities, and the chance to work on critical infrastructure projects. If you are tech-savvy and thrive in a quiet, focused atmosphere, we want to hear from you.
Responsibilities
- Provide technical support and troubleshooting for internal hardware and software issues during evening hours.
- Monitor system performance and respond to alerts to ensure 24/7 operational stability and data integrity.
- Assist in the deployment, configuration, and maintenance of network infrastructure and peripherals.
- Document technical tickets and resolution steps in our ticketing system (ServiceNow/Jira) accurately.
- Collaborate with the day shift team to ensure seamless handover of critical issues and pending tasks.
- Conduct routine security checks, software updates, and hardware inventory management.
- Support end-users with password resets, account management, and basic software troubleshooting.
Qualifications
- Currently enrolled in a Bachelor’s or Associate’s degree program in Information Technology, Computer Science, or a related field (rising Junior, Senior, or Graduate student).
- Available to work full-time or part-time during night shifts (e.g., 6:00 PM - 2:00 AM) with a commitment for the Summer or Fall semester.
- Strong understanding of Windows operating systems, Active Directory, and basic networking concepts.
- Excellent problem-solving skills and a proactive attitude in troubleshooting technical issues.
- Effective communication skills, both verbal and written, to interact with team members and users.
- Reliable transportation to our Sacramento office.