Job Description
Join Nexus Solutions as a Night Shift Tech Support Intern and gain hands-on experience in enterprise IT infrastructure while working during flexible evening hours. This paid internship offers mentorship from senior engineers and exposure to cutting-edge cloud technologies. Perfect for students pursuing computer science or IT degrees, this role provides real-world troubleshooting experience in a 24/7 operations environment.
Responsibilities
- Provide remote technical support to enterprise clients during night shift hours
- Diagnose and resolve network, server, and application issues
- Document incident reports using ticketing systems like ServiceNow
- Collaborate with global IT teams on cross-functional projects
- Monitor system health and perform preventive maintenance
- Participate in cybersecurity drills and compliance checks
Qualifications
- Currently enrolled in Computer Science, IT, or related program
- Basic knowledge of Windows/Linux systems and networking
- Strong problem-solving and communication skills
- Availability to work 8-hour night shifts (10 PM - 6 AM)
- Ability to work independently and in team settings
- CompTIA A+ or similar certification preferred