Job Description
Join our dynamic team as a Night Shift Tech Support Intern and gain hands-on experience in cutting-edge IT operations. This paid internship offers unparalleled exposure to enterprise systems while working flexible overnight hours in our Los Angeles facility. Perfect for students seeking real-world experience in a fast-paced tech environment.
Responsibilities
- Provide remote technical support to enterprise clients during overnight hours
- Monitor system health and resolve hardware/software issues
- Document incidents and maintain detailed troubleshooting logs
- Collaborate with global support teams via Slack and ticketing systems
- Participate in cross-departmental tech workshops
- Assist with cybersecurity monitoring protocols
- Update knowledge base articles with solutions
Qualifications
- Currently enrolled in Computer Science or related program
- Basic understanding of Windows/macOS/Linux systems
- Experience with helpdesk tools (e.g., Jira, Zendesk)
- Strong problem-solving and communication skills
- Ability to work independently during overnight shifts
- Valid driver's license for occasional on-site support
- CompTIA A+ or similar certification preferred
- Available for 4-night/week schedule (12am-8am)