Job Description
Join InnovateLA Solutions for a dynamic Night Shift Tech Support Internship in Los Angeles! This paid internship offers hands-on experience in enterprise IT infrastructure while working alongside industry experts. Perfect for students pursuing Computer Science or IT degrees, this role provides real-world troubleshooting experience in a 24/7 operational environment. Summer/Fall start dates available with flexible scheduling. Build your resume with cutting-edge technology exposure and gain valuable skills for your career in tech.
Responsibilities
- Provide Tier 1 technical support for enterprise hardware/software systems during night shifts
- Monitor and maintain network infrastructure using monitoring tools like SolarWinds
- Document incident reports and resolution procedures in ticketing systems (Jira)
- Collaborate with cross-functional teams to resolve complex technical issues
- Assist with hardware installations, upgrades, and preventative maintenance
- Participate in after-hours system deployments and patching cycles
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- Currently pursuing Bachelor's degree in Computer Science, IT, or related field
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Experience with remote desktop tools (TeamViewer, RDP) preferred
- Ability to work independently during night shifts (10 PM - 6 AM)
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification a plus
- Available for 20-30 hours/week during summer/fall semester