Job Description
Join NexusTech Solutions' dynamic night team as a Tech Support Intern! This hands-on role offers invaluable experience in enterprise IT operations while working during flexible evening hours. Perfect for students seeking summer/fall start opportunities in Denver's thriving tech scene. You'll gain exposure to cutting-edge infrastructure while supporting global clients in a collaborative, mentor-driven environment.
Responsibilities
- Provide Tier 1 technical support for enterprise clients via phone, chat, and remote access
- Monitor and maintain server/network infrastructure during overnight operations
- Document troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams on system updates and deployments
- Participate in 24/7 on-call rotation for critical incident resolution
- Assist with security monitoring and threat response protocols
Qualifications
- Currently pursuing Bachelor's degree in Computer Science, IT, or related field
- Available for night shift (11 PM - 7 AM) with weekend flexibility
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows/Linux operating systems
- Strong problem-solving and communication skills
- Ability to work independently in high-pressure situations
- Valid driver's license for occasional on-site requirements