Job Description
Join Nexus Solutions Inc. for a paid night shift internship designed for ambitious students! Gain hands-on experience in IT support while working flexible evening hours in our Austin headquarters. This is your chance to build technical skills, collaborate with industry professionals, and earn competitive compensation—all while supporting our global clients. Perfect for students seeking real-world experience without disrupting daytime classes.
Responsibilities
- Provide remote technical support to enterprise clients via phone, chat, and ticketing systems
- Troubleshoot hardware/software issues including OS, network connectivity, and cloud applications
- Document incident reports using ticketing systems with detailed resolution steps
- Collaborate with cross-functional teams during critical system outages
- Monitor server infrastructure and perform routine maintenance checks
- Contribute to knowledge base articles for recurring technical issues
- Participate in weekly training sessions on emerging technologies
Qualifications
- Currently enrolled in Computer Science, IT, or related program
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Excellent problem-solving and communication skills
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Customer service mindset with patience for technical troubleshooting
- Proficient with remote desktop tools and ticketing systems
- Available to commit to 20-30 hours per week for 6+ months