Job Description
Join Nexus Solutions Inc. for a transformative night shift tech support internship offering college credit! This remote-friendly role provides hands-on experience in enterprise IT systems while accommodating your academic schedule. Work with cutting-edge technology and gain real-world skills in cybersecurity fundamentals, network troubleshooting, and client communication. Perfect for students pursuing Computer Science, IT, or related fields. Enjoy flexible scheduling, mentorship from industry experts, and the opportunity to build your professional portfolio. This paid internship aligns with university credit requirements and offers growth pathways to full-time roles.
Responsibilities
- Provide Tier 1/2 technical support for enterprise software and hardware systems during night shift hours
- Monitor and respond to IT service tickets via ticketing systems (e.g., ServiceNow, Jira)
- Document technical issues and resolutions in knowledge base systems
- Collaborate with global teams on system updates and security patches
- Perform remote diagnostics and troubleshooting for end-user devices
- Assist in maintaining network infrastructure documentation
- Participate in cross-departmental projects aligned with academic requirements
Qualifications
- Currently enrolled in an accredited college/university pursuing IT, Computer Science, or related degree
- Availability to work night shifts (11 PM - 7 AM EST) with flexible scheduling
- Basic knowledge of operating systems (Windows, macOS) and networking concepts
- Strong problem-solving skills and customer service orientation
- Ability to work independently in remote environments
- Proficiency with ticketing systems and documentation tools
- Valid driver's license and reliable transportation for on-site rotations (1x/month)