Job Description
Launch your career with Nexus Solutions Inc. as a Night Shift Tech Support Intern! We're seeking motivated students to join our dynamic IT team during overnight hours (10 PM - 6 AM). Gain hands-on experience with enterprise systems, network diagnostics, and user support while earning competitive compensation. This internship offers flexible scheduling for students and includes mentorship from senior engineers. Join us in delivering cutting-edge tech solutions to Portland's thriving business community.
Responsibilities
- Provide remote technical support to clients during overnight hours via phone, chat, and ticket systems
- Diagnose and resolve hardware/software issues including network connectivity and security protocols
- Document troubleshooting procedures and create knowledge base articles
- Collaborate with global IT teams on system updates and maintenance windows
- Monitor server performance and escalate critical incidents
- Assist with user account management and access control systems
Qualifications
- Currently enrolled in an accredited IT, Computer Science, or related program
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Ability to work independently during overnight shifts
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (students encouraged to apply)