Job Description
We are looking for driven students to join our elite night operations team in the heart of Chicago. As a Night Shift Technical Intern, you will be the backbone of our 24/7 service infrastructure, ensuring our clients receive top-tier support while they rest. This is a unique opportunity for students to gain real-world experience in a high-growth environment without sacrificing their daytime study schedules.
Why Join Us?
- Paid Internship: Competitive hourly rate of $18-$22/hour.
- Flexible Schedule: Perfect for students who need day classes or extracurriculars.
- Modern Tech Stack: Work with cutting-edge tools and cloud technologies.
- Career Growth: Potential for full-time employment upon graduation.
Ready to start your career on the night shift? Apply today!
Responsibilities
- Monitor system performance and troubleshoot technical issues during off-peak hours to ensure 99.9% uptime.
- Process and categorize incoming customer support tickets with a focus on speed and accuracy.
- Collaborate with the day-shift team via digital channels to ensure seamless workflow transitions.
- Conduct routine quality assurance checks on support interactions and documentation.
- Maintain a clean and organized digital workspace and update internal knowledge bases.
- Assist in data entry tasks related to client account management and reporting.
Qualifications
- Currently enrolled in a Bachelor’s or Associate’s degree program in Computer Science, Information Technology, or related field (Students Welcome).
- Must be available to work rotating night shifts (e.g., 8:00 PM – 5:00 AM).
- Strong command of the English language, including excellent grammar and written communication skills.
- Basic computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Self-motivated, detail-oriented, and able to work independently with minimal supervision.