Job Description
Are you ready to launch your career in the tech industry with a flexible schedule?
Apex Digital Systems is seeking a highly motivated Night Shift Technical Support Intern to join our 24/7 IT Operations team in Colorado Springs. This is a unique opportunity to gain critical real-world experience in a premium technical environment while enjoying the distinct advantages of working the night shift, such as reduced distractions and a collaborative late-night culture.
As an Intern, you will be immersed in a fast-paced setting where you will assist in maintaining system integrity, resolving technical incidents, and supporting our internal workforce. We offer mentorship from senior engineers and a clear pathway for full-time employment upon graduation.
Why Choose Apex Digital Systems?
• Competitive Pay: Earn between $18.00 - $22.00 per hour.
• Flexible Schedule: Perfect for students balancing coursework.
• Growth: Direct mentorship from industry veterans.
• Location: Conveniently located in the heart of Colorado Springs.
Responsibilities
- Monitor and respond to technical support tickets and service requests via our internal ticketing system during night operations.
- Assist senior IT staff with routine server maintenance, patch management, and system updates.
- Perform basic troubleshooting for hardware, software, and network connectivity issues for internal employees.
- Document all incidents, resolutions, and system configurations in the knowledge base to improve future efficiency.
- Conduct nightly security audits and ensure compliance with company IT policies.
- Collaborate with the day shift team to hand over critical issues and ensure seamless continuity of operations.
Qualifications
- Currently pursuing a Bachelor’s or Associate’s degree in Computer Science, Information Technology, or a related technical field.
- Basic understanding of operating systems (Windows, macOS, Linux) and networking concepts.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- MUST be available to work rotating night shifts (e.g., 6:00 PM to 2:00 AM).
- Excellent written and verbal communication skills.
- High school diploma or equivalent (enrollment in college required).