Job Description
Are you a night owl looking to kickstart your career in the tech industry? NexGen Systems is seeking a driven and detail-oriented Night Shift Technical Support Intern to join our dynamic team in Charlotte, NC.
We value flexibility and talent, making this the perfect opportunity for students and recent graduates who thrive in the evening hours. As an intern, you will gain hands-on experience in technical troubleshooting, customer service, and system maintenance while working in a collaborative, high-performance environment.
Why Join Us?
- Flexible Schedule: Perfect for students balancing coursework with professional growth.
- Competitive Pay: Earn a competitive hourly rate while you learn.
- Hands-on Training: Work directly with senior engineers and support leads.
Don't miss this chance to build your resume in a thriving tech hub. Apply today!
Responsibilities
- Provide Tier 1 technical troubleshooting and support for internal and external clients during evening hours (10:00 PM - 6:00 AM).
- Monitor system performance logs and identify potential issues before they escalate.
- Document technical resolutions and update the internal knowledge base to improve team efficiency.
- Collaborate with the day-shift team to ensure seamless workflow continuity during shift handovers.
- Assist in the deployment and testing of new software updates and network patches.
- Maintain a professional, patient, and helpful demeanor when assisting users with complex technical queries.
Qualifications
- Currently enrolled in an Associate’s or Bachelor’s degree program in Computer Science, Information Technology, or a related field.
- Strong interest in technology, networking, and customer support.
- Basic understanding of operating systems (Windows, macOS) and internet connectivity troubleshooting.
- Excellent written and verbal communication skills with the ability to explain technical concepts simply.
- Ability to work night shifts with reliability and punctuality.
- Must be authorized to work in the United States.