Job Description
We are seeking a motivated Night Shift Technical Support Intern to join our growing team in Detroit, Michigan. This is a paid internship opportunity designed for students or recent graduates looking to gain hands-on experience in a 24/7 operational environment.
In this role, you will work during our evening and night shifts, ensuring our clients receive top-tier technical assistance while maintaining system stability. You will work closely with senior engineers and support leads to resolve complex technical issues and optimize our service delivery.
Why Join Us?
- Paid Internship: Competitive hourly wage with performance bonuses.
- Night Shift Flexibility: Great for students who need daytime classes.
- Modern Tech Stack: Work with the latest tools and technologies.
- Career Growth: Potential for full-time employment upon graduation.
Responsibilities
- Monitor server logs and system performance during assigned night shifts to identify and resolve potential issues proactively.
- Provide technical support and troubleshooting assistance to end-users via chat and email during high-traffic hours.
- Document all technical tickets, resolutions, and recurring issues in our knowledge base.
- Collaborate with the day-shift team to ensure seamless handover of ongoing projects.
- Assist in the installation and configuration of software updates and security patches.
- Conduct quality assurance testing on new software releases.
- Participate in nightly status meetings and briefings.
Qualifications
- Currently enrolled in or recently graduated from a Bachelor’s degree program in Computer Science, Information Technology, or a related field.
- Available to work a night shift schedule (evenings/overnights).
- Basic understanding of computer hardware, operating systems (Windows/Linux), and networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Familiarity with SEO tools or web analytics is a plus.
- Ability to work independently with minimal supervision.