Job Description
Are you a tech-savvy student looking to kickstart your career in a high-energy environment? Apex Systems is seeking a dedicated Night Shift Technical Intern based in Houston, Texas.
This is a fantastic opportunity for students seeking a Summer or Fall start to gain hands-on experience in technical support and IT operations. You will work alongside seasoned professionals, troubleshooting issues for internal clients and ensuring our night operations run smoothly.
Why Join Us?
- Flexible Schedule: Work the night shift to balance your studies and gain valuable experience.
- Real-World Experience: Work on real projects that impact the company's daily operations.
- Career Growth: Potential for full-time conversion after graduation.
Key Responsibilities:
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware and software issues during night operations.
- Log, track, and manage IT service requests using the ticketing system (ServiceNow/Jira).
- Assist in maintaining the security and integrity of the local network infrastructure.
- Collaborate with the day-shift team to resolve escalated technical issues and ensure continuity.
- Perform routine system checks, hardware inventory updates, and cable management.
- Document technical procedures and create user guides for internal teams.
- Respond to helpdesk inquiries via phone and email in a professional and timely manner.
Qualifications
- Currently enrolled in an Associate’s or Bachelor’s degree program in Information Technology, Computer Science, or a related field.
- Availability to work rotating night shifts (e.g., 9:00 PM - 6:00 AM or 10:00 PM - 7:00 AM).
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Excellent verbal and written communication skills.
- Familiarity with Microsoft Office Suite and basic networking concepts (TCP/IP, DNS).
- Must be authorized to work in the United States.
- Relevant coursework in helpdesk or desktop support is a plus.