Job Description
Are you a motivated student looking to gain real-world experience in a high-paced technical environment? Apex Digital Systems is currently seeking a dedicated Night Shift Technical Support Intern to join our elite team in Fort Worth, Texas.
We offer a unique opportunity to work during the night hours, ensuring our clients' infrastructure remains stable while enjoying a quieter work environment. You will work closely with senior engineers to troubleshoot complex issues, manage tickets, and contribute to our 24/7 operations.
Why Choose Us?
- Night Shift Premium: Enjoy a competitive hourly rate and a dedicated, quieter workspace.
- Career Growth: Direct mentorship from industry experts with a clear path to full-time employment.
- Flexible Schedule: Perfect for students balancing coursework with practical experience.
- Modern Tech Stack: Work with the latest tools in cloud computing and network security.
Join us and build your career on the ground floor of one of Fort Worth’s most innovative tech firms.
Responsibilities
- Monitor and maintain server performance and network availability during the night shift hours.
- Respond to and resolve incoming technical support tickets with a focus on critical incidents.
- Assist in the deployment and configuration of software updates and patches.
- Document technical issues, resolutions, and system changes in our knowledge base.
- Collaborate with the day shift team to hand over critical issues and status updates.
- Conduct routine system health checks and security audits.
- Provide tier-1 technical support for internal employees and external clients.
Qualifications
- Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Basic understanding of TCP/IP networking, Windows and Linux operating systems.
- Strong problem-solving skills and the ability to troubleshoot hardware and software issues.
- Must be available to work a night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Excellent written and verbal communication skills.
- Familiarity with ticketing systems (e.g., Jira, ServiceNow) is a plus.
- Ability to work independently with minimal supervision.