Job Description
Are you ready to launch your career in a high-impact environment?
Apex Digital Solutions is seeking a motivated Night Shift Technical Support Intern to join our growing team in Philadelphia, PA. We offer a unique opportunity for students to gain hands-on experience in a 24/7 operational setting, focusing on technical troubleshooting and customer satisfaction during the evening hours.
Whether you are looking for a Summer or Fall start, this role is designed to accelerate your professional growth while you study.
Responsibilities
- Provide Tier 1 Technical Support: Assist internal and external clients with hardware and software issues via phone, email, and chat during night operations.
- Monitor System Health: Perform routine checks on network infrastructure and servers to ensure optimal performance while the office is closed.
- Ticket Management: Log, track, and prioritize incoming support tickets using our ticketing system (Zendesk/ServiceNow) to ensure timely resolution.
- Documentation: Create and maintain detailed technical documentation and knowledge base articles for recurring issues.
- Crisis Management: Respond to critical system alerts and escalations with a calm, problem-solving approach.
- Team Collaboration: Communicate effectively with the day-shift team to hand over unresolved issues and share insights.
Qualifications
- Education: Currently enrolled in a Bachelor’s degree program in Computer Science, Information Technology, or a related field.
- Schedule: Must be available to work night shifts (e.g., 8:00 PM - 5:00 AM) for at least 3 months during Summer/Fall.
- Technical Skills: Basic knowledge of Windows, macOS, Linux, and networking protocols (TCP/IP).
- Communication: Excellent written and verbal communication skills with a focus on customer service.
- Problem Solving: Ability to troubleshoot common IT issues and think critically under pressure.
- Soft Skills: Self-motivated, detail-oriented, and able to work independently with minimal supervision.