Job Description
Are you looking for a career-defining opportunity that values your time and effort? Horizon Tech Solutions is seeking a motivated Paid Intern to join our rapidly growing team in Austin, Texas.
We specialize in providing cutting-edge technical support and customer service solutions to enterprise clients. Our internship program is designed to accelerate your career with daily pay options, comprehensive training, and a clear path to full-time employment.
As a Paid Intern, you will work directly with our support team, gaining real-world experience in IT help desk operations and customer relationship management.
Responsibilities
- Provide tier-1 technical support and troubleshooting for clients via phone and email.
- Document technical issues and resolutions in our internal knowledge base.
- Assist senior technicians with system configurations and software installations.
- Maintain a high level of customer satisfaction through clear and empathetic communication.
- Participate in daily stand-up meetings and team training sessions.
- Identify process improvements to enhance team efficiency.
Qualifications
- Currently enrolled in or recently graduated with a Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Basic understanding of Windows and Mac operating systems.
- Ability to pass a background check and drug screen.
- High school diploma or equivalent (for non-degree candidates with relevant experience).