Job Description
Join our dynamic team at Cleveland Tech Innovations and kickstart your career in information technology! This paid internship offers hands-on experience in a fast-paced environment, where you'll work alongside industry professionals while developing essential technical skills. Perfect for current students or recent graduates eager to build a foundation in IT support and network administration.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person assistance
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain accurate service logs
- Assist with network security protocols and system updates
- Collaborate with senior IT staff on infrastructure projects
- Participate in cross-departmental technology initiatives
Qualifications
- Currently pursuing or recently completed a degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals and cloud services
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Valid driver's license (for occasional equipment transport)