Job Description
Join TechNova Solutions' award-winning internship program and kickstart your career in technology! We're seeking motivated, entry-level talent for our paid internship in Seattle—no experience necessary. This immersive 6-month program combines hands-on training with mentorship from industry experts, giving you real-world experience in dynamic tech environments. You'll gain exposure to cutting-edge systems while developing critical professional skills in a collaborative, inclusive setting. Perfect for students and career changers looking to build their foundation in IT support and customer service.
Responsibilities
- Provide Tier 1 technical support to internal teams via phone, email, and chat
- Diagnose and resolve hardware/software issues including OS, network connectivity, and cloud applications
- Document ticket resolutions in CRM systems and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex troubleshooting and system upgrades
- Participate in weekly training sessions covering cybersecurity, cloud platforms, and automation tools
- Assist in onboarding new employees with device setup and system orientation
- Contribute to process improvement initiatives for support workflows
Qualifications
- Currently pursuing or recently completed degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and Microsoft Office Suite
- Strong problem-solving abilities and logical troubleshooting mindset
- Excellent written and verbal communication skills with customer service focus
- Ability to work independently and collaboratively in fast-paced environments
- Eagerness to learn new technologies and adapt to evolving systems
- Valid US work authorization required