Job Description
Join Detroit Tech Innovations for an immediate-hire paid internship offering hands-on IT experience and college credit! Work alongside industry experts in our downtown Detroit headquarters, supporting cutting-edge projects while building your professional network. This 16-week program combines real-world responsibilities with mentorship opportunities, designed to accelerate your career in technology. Immediate start date available!
Responsibilities
- Provide Tier 1/2 technical support for 150+ employees across hardware, software, and network issues
- Deploy and configure Windows/macOS systems, including OS upgrades and security patches
- Manage Active Directory accounts, group policies, and user permissions
- Document IT procedures, create knowledge base articles, and maintain asset inventories
- Collaborate with cybersecurity team on vulnerability assessments and incident response
- Assist in cloud infrastructure monitoring (AWS/Azure) and backup systems
- Participate in cross-departmental projects requiring technical troubleshooting
Qualifications
- Currently pursuing Bachelor's degree in IT, Computer Science, or related field
- Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Windows Server administration and Active Directory
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize multiple tasks
- Valid driver's license (occasional off-site equipment retrieval required)
- Available to work 20-30 hours/week during business hours