Job Description
Join TechNova Solutions for a transformative paid internship experience in our 24/7 IT Support Center. This night shift role offers hands-on exposure to enterprise systems, cybersecurity protocols, and infrastructure management. You'll work alongside industry experts while earning competitive compensation and gaining real-world credentials. Perfect for students pursuing IT degrees seeking flexible schedules that complement daytime classes. Our collaborative environment includes mentorship programs and potential for full-time conversion.
Responsibilities
- Provide Tier 1-2 technical support for enterprise systems during night shift operations
- Monitor and maintain network security protocols using SIEM tools
- Document incident reports and resolution procedures in ITSM systems
- Collaborate with global teams on system updates and patch deployments
- Assist with hardware/software installations and troubleshooting
- Participate in cross-departmental IT projects during off-peak hours
Qualifications
- Currently enrolled in Computer Science, IT, or related bachelor's program
- Basic knowledge of Windows/Linux operating systems and networking
- Strong problem-solving skills with analytical mindset
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Valid driver's license for occasional equipment transport
- CompTIA A+ or similar certification preferred (not required)