Job Description
Join TechNova Solutions for a dynamic paid internship opportunity in Boston, MA! This night shift role offers hands-on experience in cutting-edge IT operations, mentorship from industry experts, and a pathway to full-time employment. Work in a collaborative environment supporting global clients while developing critical technical skills. Perfect for ambitious students seeking real-world experience in a fast-paced tech hub.
Responsibilities
- Monitor and maintain IT infrastructure during night shifts, ensuring system uptime and security
- Troubleshoot hardware/software issues for enterprise clients via remote support
- Document technical procedures and update knowledge base articles
- Collaborate with cross-functional teams to resolve escalated technical incidents
- Participate in system updates, patches, and cybersecurity protocols
- Support data backup/recovery operations and disaster recovery drills
- Contribute to process optimization for night shift workflows
Qualifications
- Currently enrolled in Computer Science, IT, or related Bachelor's program
- Basic understanding of networking, cloud platforms (AWS/Azure), and operating systems
- Strong problem-solving skills with attention to detail
- Ability to work independently during night hours (10 PM - 6 AM)
- Excellent written and verbal communication skills
- Proficiency with ticketing systems (e.g., Jira, ServiceNow)
- Relevant coursework or prior internship experience preferred
- Valid driver's license (for occasional on-site support)