Job Description
We are seeking a dedicated and motivated Paid Intern to join our dynamic team in Austin, TX. This is a unique opportunity for students to gain hands-on experience in technical support and operations while working the night shift. You will be at the forefront of our client support network, ensuring seamless service for our clients across the United States, including key operations in Virginia.
Why Join Us?
- Paid Opportunity: Earn competitive hourly wages while building your resume.
- Night Shift Flexibility: Ideal for students who need to balance coursework with work.
- Remote & On-site Options: Work from our Austin office or from home.
We value innovation, reliability, and student growth. If you are looking for a career-defining internship in a fast-paced tech environment, apply today!
Responsibilities
- Provide technical troubleshooting and customer support for internal staff and external clients during the night shift.
- Monitor system alerts and network performance to ensure 99.9% uptime for Virginia-based operations.
- Log and categorize incoming support tickets using our CRM software (Zendesk/Salesforce).
- Communicate effectively with clients to diagnose technical issues and provide step-by-step solutions.
- Collaborate with the day-shift team to hand over unresolved issues and ensure continuity of care.
- Assist in maintaining software documentation and internal knowledge bases.
- Perform routine system checks and backups to prevent data loss.
Qualifications
- Currently enrolled in a Bachelor’s, Associate’s, or High School diploma program (Students Welcome).
- Basic understanding of computer hardware, operating systems, and internet connectivity.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong written and verbal communication skills with a focus on clarity and professionalism.
- Ability to work independently with minimal supervision.
- Reliable high-speed internet connection is required if working remotely.
- Proactive attitude and a willingness to learn new technologies.