Job Description
Join our dynamic team as a Paid Night Shift Intern in Tech Support and gain hands-on experience in 24/7 IT operations. This immersive internship offers flexible scheduling, mentorship from industry experts, and direct exposure to cutting-edge technologies. Perfect for students pursuing careers in IT, cybersecurity, or network administration. Build your resume while providing critical technical support to global clients in a fast-paced environment.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote access for enterprise clients
- Monitor and troubleshoot network infrastructure, servers, and cloud systems
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with cross-functional teams during critical system outages
- Participate in weekly security audits and vulnerability assessments
- Assist with software deployments, patch management, and system updates
- Contribute to process improvement initiatives for operational efficiency
Qualifications
- Currently enrolled in Computer Science, IT, or related program
- Basic knowledge of Windows/Linux operating systems and networking
- Strong problem-solving skills with attention to detail
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional on-site support