Job Description
Are you a driven college student ready to launch your career in Information Technology? Apex Digital Solutions is seeking a Paid Technical Support Intern to join our dynamic team in San Diego. This is a premier opportunity to gain hands-on experience, earn college credit, and work alongside industry experts in a fast-paced environment.
We are looking for individuals who are curious, tech-savvy, and eager to learn. As an intern, you won't just observe; you will actively contribute to our IT infrastructure, support our diverse client base, and develop skills that will set you apart in the competitive tech job market.
Responsibilities
- Provide tier-1 technical support and troubleshooting for hardware and software issues.
- Monitor and maintain IT asset inventory and manage ticketing systems efficiently.
- Assist in the deployment, configuration, and maintenance of workstations and network devices.
- Collaborate with senior IT staff to diagnose and resolve complex network connectivity problems.
- Document technical procedures, create knowledge base articles, and maintain accurate logs.
- Participate in team meetings and training sessions to stay updated on the latest technology trends.
Qualifications
- Currently enrolled in a Bachelor’s or Associate’s degree program in Computer Science, Information Technology, or a related field.
- Must be able to verify eligibility to earn college credit for this internship.
- Familiarity with operating systems (Windows, macOS) and basic networking concepts.
- Strong problem-solving abilities with a keen attention to detail.
- Excellent verbal and written communication skills for interacting with stakeholders.
- Ability to work independently and adapt to changing priorities in a collaborative team setting.