Job Description
Join Innovate Solutions Inc. as a Weekend Tech Support Intern and launch your career in Seattle's thriving tech scene! This paid internship offers flexible weekend shifts while providing hands-on experience with cutting-edge technologies. You'll work alongside industry experts in our downtown Seattle office, gaining real-world skills in customer support, system troubleshooting, and IT infrastructure management. Perfect for students seeking practical experience without disrupting weekday classes. Our program includes mentorship sessions, professional development workshops, and potential conversion to full-time roles. Enjoy competitive compensation, free downtown parking, and an inclusive work environment that values innovation and growth. Apply today and transform your weekends into career-building opportunities!
Responsibilities
- Provide technical support to clients via phone, chat, and remote assistance during weekend shifts
- Troubleshoot hardware/software issues including OS, network connectivity, and cloud applications
- Document support tickets using our CRM system with detailed resolution steps
- Collaborate with senior engineers on system maintenance and weekend deployment projects
- Conduct user training sessions for new software implementations
- Monitor system performance and escalate critical issues to on-call engineers
- Participate in weekly cross-departmental sync meetings
Qualifications
- Currently pursuing a degree in Computer Science, IT, or related field
- Experience with Windows/Linux operating systems and basic networking concepts
- Familiarity with ticketing systems (Zendesk, Jira) and remote desktop tools
- Strong problem-solving abilities with customer-focused communication skills
- Availability to work Saturdays and Sundays (8:00 AM - 4:00 PM)
- Basic knowledge of cloud platforms (AWS, Azure) or virtualization
- Valid driver's license for occasional equipment transport (if needed)
- Ability to lift 20 lbs for server equipment maintenance