Job Description
Join MetroTech Solutions' dynamic team as a Weekend Tech Support Intern! This paid internship offers hands-on experience in cutting-edge IT environments while accommodating your academic schedule. Perfect for students seeking real-world exposure in technology support. Enjoy competitive compensation and flexible weekend shifts in NYC's thriving tech hub.
Responsibilities
- Provide technical assistance to clients via phone, email, and in-person support
- Diagnose and resolve hardware/software issues on Windows/macOS systems
- Document troubleshooting procedures and knowledge base articles
- Collaborate with senior technicians on network infrastructure projects
- Conduct equipment setup and maintenance for client deployments
- Participate in weekend on-call rotation for urgent support requests
Qualifications
- Currently enrolled in an associate's or bachelor's degree program
- Basic knowledge of computer hardware, networks, and operating systems
- Strong problem-solving abilities with customer service mindset
- Availability for weekend shifts (Saturday/Sunday, 8 AM - 4 PM)
- Proficiency in Microsoft Office and diagnostic tools
- Valid driver's license preferred for equipment transport