Job Description
Join TechFlow Solutions' award-winning internship program in Austin – where innovation meets opportunity! We're seeking dynamic students for our Summer/Fall Tech Support Internship with daily pay. Gain hands-on experience in enterprise IT infrastructure while working alongside industry experts. Our collaborative environment offers flexible scheduling and real-world projects that build your resume. Perfect for students seeking local Austin opportunities with immediate compensation. Apply today and transform your education into career momentum!
Responsibilities
- Provide Tier 1 technical support for employees via phone, chat, and ticketing systems
- Deploy and configure hardware including laptops, monitors, and peripherals
- Assist with network troubleshooting and basic security protocols
- Create and maintain documentation for IT procedures and knowledge base
- Collaborate with senior engineers on system upgrades and maintenance
- Participate in cross-departmental tech initiatives and innovation labs
- Track and report performance metrics using ticketing software
Qualifications
- Currently enrolled in Computer Science, IT, or related program
- Basic knowledge of Windows/macOS, networking fundamentals, and security principles
- Strong problem-solving skills with customer service aptitude
- Ability to work flexible hours including occasional weekend shifts
- Experience with helpdesk software (ServiceNow/Jira) preferred
- Austin residency or local student visa required
- Must have reliable transportation to our downtown office
- Ability to lift 25lbs for equipment deployment