Job Description
Are you a driven student looking to kickstart your career with a flexible schedule? Apex Systems is seeking a talented Summer/Fall Intern to join our Weekend Support Team in Austin, TX. This is a unique opportunity to gain hands-on technical experience while enjoying the freedom of a weekend work schedule.
As part of our elite technical division, you will work alongside senior engineers to maintain and optimize our enterprise infrastructure. This internship is designed for individuals who want to master troubleshooting, cloud management, and customer success within a fast-paced tech environment.
Why Join Us?
- Competitive Stipend: Earn a premium hourly rate while gaining valuable experience.
- Flexible Schedule: Enjoy your weekdays free with our reliable weekend shift model.
- Mentorship: Work directly with senior IT professionals who are dedicated to your growth.
- Career Path: Potential for a full-time offer upon successful graduation.
Responsibilities
- Ticket Management: Receive, triage, and resolve IT support tickets submitted by internal employees and clients during weekend operations.
- System Maintenance: Perform routine server checks, software updates, and security patches to ensure 99.9% uptime.
- Hardware Support: Assist in the deployment, configuration, and troubleshooting of laptops, printers, and mobile devices.
- Documentation: Maintain accurate logs of technical issues and resolutions in our knowledge base system.
- Network Monitoring: Monitor network traffic and alert systems for anomalies or security breaches.
- Collaboration: Coordinate with the on-site team during shift handovers to ensure seamless operations.
Qualifications
- Education: Currently enrolled in a Bachelor’s or Associate’s degree program in Computer Science, Information Technology, or a related field (rising Junior or Senior preferred).
- Availability: Must be available to work Weekend Shifts (Saturday & Sunday) for the duration of the Summer/Fall term.
- Technical Skills: Basic knowledge of Windows/Linux operating systems, networking concepts (TCP/IP), and hardware troubleshooting.
- Communication: Strong written and verbal communication skills with a customer-centric approach.
- Tools: Familiarity with ticketing systems (e.g., ServiceNow, Jira) or remote support tools is a plus.
- Adaptability: Ability to work independently and solve problems without constant supervision.