Job Description
Are you a driven student ready to launch your career? Apex Digital Solutions is seeking a Summer/Fall Technical Support Intern to join our Minneapolis-based team. This is a unique opportunity to gain hands-on experience in a high-growth tech environment while working the night shift to support our 24/7 operations.
We are looking for motivated individuals who are eager to learn, adapt, and contribute to our mission of delivering excellence in IT support. Whether you are finishing up your summer semester or starting your fall term, we offer a flexible schedule that fits your academic calendar.
Why Join Us?
- Real-World Experience: Work on actual tickets and projects impacting real business operations.
- Flexible Schedule: Perfect for students balancing summer and fall classes.
- Night Shift Advantage: Enjoy quieter hours and a unique perspective on system maintenance.
Responsibilities
- System Monitoring: Oversee system performance and alerts during night shifts to ensure 99.9% uptime for clients.
- Ticket Resolution: Assist the support team by triaging, diagnosing, and resolving technical issues for enterprise customers.
- Documentation: Maintain accurate logs of technical issues, resolutions, and system changes in our ticketing system.
- Collaboration: Communicate effectively with day-shift team leads and developers to escalate complex issues.
- Project Support: Assist in the preparation and deployment of summer/fall software updates and maintenance windows.
Qualifications
- Education: Currently enrolled in a Bachelor’s degree program in Computer Science, Information Technology, or a related field (Sophomore, Junior, or Senior status preferred).
- Availability: Must be available to start between June and October and committed to working night shifts (e.g., 7:00 PM – 3:00 AM).
- Technical Skills: Basic understanding of Windows, Linux, or networking concepts; familiarity with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Communication: Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Ability to troubleshoot common hardware and software issues with minimal supervision.