Job Description
Join our dynamic team at Sunshine Resorts & Hotels for an unforgettable summer internship in the heart of Orlando! As a Hospitality Intern, you will gain hands-on experience in the fast-paced world of resort operations, customer service, and guest relations. This full-time, paid internship is designed for students passionate about pursuing a career in hospitality.
Our program offers a unique opportunity to work alongside industry professionals, develop essential skills, and build a network of contacts. You will be exposed to various departments, including front desk operations, guest services, event coordination, and resort activities.
At Sunshine Resorts & Hotels, we believe in nurturing talent and providing a supportive environment for growth. This internship is a stepping stone to a successful career in the hospitality industry.
Responsibilities
- Assist guests with check-in and check-out procedures, ensuring a smooth arrival and departure experience.
- Respond to guest inquiries and resolve issues in a timely and professional manner.
- Support the front desk team with administrative tasks, including answering phones and managing reservations.
- Collaborate with other departments to coordinate guest services and special events.
- Learn and adhere to all company policies and procedures, with a focus on guest satisfaction.
- Participate in training sessions and workshops to enhance hospitality skills.
- Assist in maintaining a clean and organized lobby and common areas.
Qualifications
- Currently enrolled in a college or university program, pursuing a degree in Hospitality, Tourism, or a related field.
- Strong communication and interpersonal skills with a passion for customer service.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in basic computer applications, including Microsoft Office Suite.
- Flexible schedule, including availability to work weekends, evenings, and holidays.
- Positive attitude, enthusiasm, and a willingness to learn.
- Previous experience in a customer service or hospitality role is a plus.